FAQs

Can I use my scooter both indoors and outdoors?

There are a number of considerations including size of the unit, solid or air tires, battery size, three or four wheel.

Can I ride my scooter on the road?

Scooters are meant to be ridden on the sidewalks unless no sidewalks are available. Authorities have been known to ticket street riding if sidewalks are available.

What do I need to think about if I want to drive my scooter on the road?

Sufficient power and lights on the scooter must be considered.

Can I use my scooter to climb curbs or steep hills?

Yes, but you need to consider ground clearance, motor size and battery size.

What kind of restrictions in my home do I need to worry about?

Consider the width of gates and doorways, number of steps and storage space for your scooter.

How do I determine which scooter will be the most comfortable for me?

TConsider how much legroom you need and how much support you require. Different physical conditions can determine the type of scooter best suited for you.

Do I need a transportable scooter?

If you need a scooter to take with you to appointments or shopping, you might consider one that will disassemble easily with lightweight parts.

What kind of restrictions in my home do I need to worry about?

Consider the width of gates and doorways, number of steps and storage space for your scooter.

Is my scooter covered under my home insurance?

Most contents policies cover mobility scooters, but it’s best to check with your insurance company. They may want you to specify your scooter in the policy. We do recommend taking a few pictures for various reasons.

How often should a scooter be serviced?

We recommend service or a tune-up once a year. Your tests should include the battery, tire inflation, wiring, connections and controls.

How far will a scooter take me on a full charge?

That depends on the battery size. Generally, the smaller the scooter, the smaller the batteries and the shorter the distance. A small indoor-type scooter will give you seven to eight miles on a charge. A midsize or large scooter will deliver approximately 20 miles on a full charge. Other considerations include: number of hills, weather conditions, rider’s weight and the age of the batteries.

What kind of accessories are available for your scooters?

It depends on the brand, size and type of scooter. For most models of Shoprider, the following accessories are available: cane holders, walker carriers, flags, oxygen tank holders, rain canopies, windshields and additional rear totes. See our full list of accessories here.

When should batteries be replaced?

Generally batteries will last two to three years. If you notice you are getting less and less distance from your batteries, they are most likely ready to be replaced. It is also possible that a scooter problem or battery charger problem may exist.

What makes a good mobility scooter?

Quality. Be on the look-out for a strong chassis, good suspension (usually not on small scooters) a solid body that does not flex and a reliable brand – one that has been on the market for a number of years and has a proven track record. For less expensive scooters that have just come on the market, check the warranty, quality and availability of parts.

Should I “run-down” the batteries before I recharge?

No. The batteries will have a longer life if you do not use up all of the battery’s power. Fully charge the batteries when you first purchase your scooter. Nightly recharging (at least eight hours) after use, will help you give them a longer life and will ensure your scooter is always ready to go when you are. If you use your mobility scooter less than once a week, charge the batteries at least once a week for a minimum of eight hours. If your scooter is not being used for a longer period of time (storage), a refreshing charge should be done every month.

How long can I leave the scooter on charge?

Most chargers have a light indicator which indicates when the battery is fully charged. Do not charge your batteries for more than 24 consecutive hours. Overcharging does not improve performance and can have a negative effect on your battery life.

Can I use the scooter in the snow or rain?

Avoid using your scooter in wet conditions. Do not operate your scooter in extreme weather conditions, like heavy rain or snow. Do not drive through deep water – this could damage the main electronic controller.

Show can I get the longest battery life?
  1. Keep your batteries well charged. Keep batteries clean and in a dry frost-proof place.
  2. For the longest life of your batteries, get in the habit of recharging after use.
  3. If your scooter is not used for a period of time, a refreshing charge should be given every month. Never leave your batteries completely drained.
  4. If your scooter has been stored away for some time, fully recharge your batteries before use.
  5. Every six months, check the connections on the batteries, making sure they are tight and clean.